Terms & Conditions

Returns/Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with product information cards still attached.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to us without first emailing sales@mariniferlazzo.com.

All postage costs must be paid by the customer.

Refunds

We only refund items if they are defective or damaged. We do not offer refunds for change of mind. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
sales@mariniferlazzo.com.

Exchanges

Please email us at sales@mariniferlazzo.com to state the item you would like to exchange.

You may select another item of equal value or additional payment will be required for items of greater value. You may return the item, in its original condition, within 30 days from the date your order was delivered.

Shipping

To return your product, you should mail your product to: 318 Bay Rd, Cheltenham, VIC 3192

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.